Not resolved
1 comment

Purchased an Avalanche by Keystone from Bretz in Billings, Montana on May 25, 2017.While looking at the RV we saw two cuts on the couch.

So before we signed the papers, we made sure that it was noted on the purchase agreement. Stated "Replace ripped cushion on sofa w/warranty". It is now August 31st. Dropped the Avalanche off at Bretz for them to do some other of the warranty work.

(Decal on the outside of the RV messed up) They said they could "FIX" the cushion. When I showed them the Agreement with the statement, they said they didn't know that was on there. And they hadn't been able to get a replacement for the "cushion". The cushion is attached to the sofa, as it makes into a three section sleeper.

Thus they would have to replace two of the sections, as they are hooked together. Couldn't do that. So still want to "FIX" the sofa. Said that since it was a 2017 they couldn't get a match for the sofa.

Checked the 2018 models and the seem to be the same size. Why not replace the whole sofa? So now they are going to fix the sofa and if we don't like it---they will decide what they can do then. Who believes that?

Not me! So we now own a NEW AVALANCHE/2017 with two cuts on the sofa which we had nothing to do with. Oh yes, I have written letters to both sales managers. Got no answer from them.

Service department called DAYS later to say the new decal was in. Paid for many extras, one of which was a exterior paint sealant, and another for the interior sealant for the vinyl/leather and the carpet in the bedroom. Buyer beware!

We aren't happy with the whole Bretz team.Once they sold it (cash), they don't seem to care to keep up their end of the agreement.

Review about: Bretz Rv And Marine Rv Repair.

Reason of review: Warranty issue.

Preferred solution: Replace the sofa..

Had an Experience with Bretz Rv And Marine?

Write a review


Terms of Service
Post Comment

Problems have been resolved. Thank you Dustin Bretz.

You May Also Like

Forest River Work and Play nothing but Junk!! Forest River "Wow...I really don't know where to begin with the nightmare that you both have put us through, so I'll start at the beginning. January 10, 2014 we ordered a 2014 Forest..." Read more FOREST RIVER, LIPPERET COMPONENTS, BENT AXLES Forest River "TRIP FROM FLORDIA TO HOME. INTINAL COMPLAINT While dumping the tanks I noticed wear on the right rear tire on the inside worn and left tire as well. I looked..." Read more Henry Day Ford dropped our new truck! Henry Day Ford "Go anywhere but Henry Day Ford! We purchased a new 2013 F350 truck with service plan. We took it in for its 5000 mile service and were told the next..." Read more Forest River - Water leak, no help! Forest River "Purchased 5/20/17, drove home, opened to find full of water, contacted Horizon RV, told to use warranty, Horizon RV attempted to fix 2x, still leaked, took to local dealer, tried..." Read more Century Communities Refusal to Fix Their Issue Century Communities "My wife and I bought a home in the Reserve at Bay Creek in Loganville Georgia on January 20, 2016. Almost immediately (January 22, 2016) we started noticing water stains..." Read more Outdoors RV Timber Ridge 250RDS  not the quality you expect. Outdoors Rv "I to have had many issues with my trailer. We purchased a 2015 Timber Ridge the summer of 2016. I also feel ORV misrepresents their product. Initial quality and construction..." Read more Skechers - Defective Sports Shoes Skechers "My name is Mayank Jain (+919350172012) from India I purchased Skechers sports shoes a month back. Although its my 3rd purchase. I purchased the shoes for my wife around 3-4..." Read more Lazada Philippines - Refund money and broke item Lazada Philippines "Im really dissapointed in my order in lazada because i cannot use my order because when they deliverd and i try to use but its broke, this is 2x i..." Read more