Last fall we took our VW camper van to Bretz to repair the refrigerator. They didn't fix it, and charged me over $600 dollars.
I could have bought a new one for that. But ok, fair enough. However, when we got the van back it reeked of tobacco smoke. I took it back and was told by Tom in service that they didn't do it.
I assure you the van had never been smoked in before it went to Bretz. So, it's spring now and I have spent a week and over $400 trying to get rid of the tobacco smoke smell to no avail. I'm afraid they have ruined our van. All I can say is it was a terrible, costly and potentially ruinous affair.
DO YOURSELF A FAVOR AND DO NOT TAKE YOUR RV TO BRETZ. THEY ARE TERRIBLE.
Product or Service Mentioned: Bretz Rv And Marine Rv Repair.
Reason of review: Poor customer service.
Preferred solution: Full refund.
I didn't like: Poor service, Disorganized, Untruthful, Sloppy workmanship.