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Last fall we took our VW camper van to Bretz to repair the refrigerator. They didn't fix it, and charged me over $600 dollars.

I could have bought a new one for that. But ok, fair enough. However, when we got the van back it reeked of tobacco smoke. I took it back and was told by Tom in service that they didn't do it.

I assure you the van had never been smoked in before it went to Bretz. So, it's spring now and I have spent a week and over $400 trying to get rid of the tobacco smoke smell to no avail. I'm afraid they have ruined our van. All I can say is it was a terrible, costly and potentially ruinous affair.

DO YOURSELF A FAVOR AND DO NOT TAKE YOUR RV TO BRETZ. THEY ARE TERRIBLE.

Product or Service Mentioned: Bretz Rv And Marine Rv Repair.

Reason of review: Poor customer service.

Preferred solution: Full refund.

I didn't like: Poor service, Disorganized, Untruthful, Sloppy workmanship.

Company wrote 0 public responses to the review from Apr 15, 2017.
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