Benjamin M Xus
map-marker Missoula, Montana Province

Worst Comany in the USA

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Horrible horrible company. This company is so bad I do not even have words for it.

It is a place full of criminals lying thiefs who break any laws and say any lies they possibly can if they think it might result in a sale. First they harassed my mom and called her over 30 times in a day and pressured her into a sale she did not want. Then within 30min of getting it delivered hooked it up and realized they gave it to us with a broken toilet, fan, microwave and roof. They told us to screw off and after some calls said if we paid them to bring it back to there location they would fix it sometime in next few weeks while we stayed in a hotel we paid for and then pay them to bring it back.

Now trying to sell it and the potential buyer went to them to look at some Rv's before making the purchase and they lied to them and said we bought it from them at one fourth the price we paid and that they sold it to us with a rotten roof and floor and we should buy one from them. Complete pieces of shit!!!!!!

View full review
1 comment
Guest

I disagree they are the worst RV company in the USA...Blue Dog RV is.

Vincent H Tvy
map-marker Billings, Montana Province

Honesty & Integrity?

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I just purchased a used travel trailer from Bretz RV in Billings, MT. Once you pay a deposit on a unit the company becomes a dictatorship. I was told they will not accept checks to pay for a unit but that is only after they gladly accept a (non-refundable) $5,000 check for deposit. I mailed them a check 12 days before pickup and they reluctantly accepted it. An appointment was setup to sign the final paperwork and i was told "do not be late", I stood in the showroom for 20 minutes waiting to do the paperwork then another 10 minutes waiting for the walk through. My time is obviously not important to them. during the walk through I noticed damage to the left side of the unit that was not disclosed to me before the purchase so I wonder if it happened moving it from the lot to the walk through area. After getting the unit home we discovered there are no keys for the outside storage compartments. Of course before you leave the salesman says "if you need anything call me" so I called and left a message but no return call. The Bretz mission statement is "to build lasting relationships with partners and employees while serving the recreational and travel community. Our core values are based on honesty, integrity, service to the community and always placing the customer first." In my opinion this mission statement is totally wrong! If you pay cash for a unit from Bretz they no longer care! They need to look up the meanings of both honesty and integrity or change the statement ti dishonesty and don't care. I will not recommend Bretz to anyone and will never purchase anything more from them.
View full review
Reason of review:
Poor customer service
Tom T Pvu
map-marker Missoula, Montana Province

Worst service organization I have ever encountered.

I called to make an appointment for warranty evaluation on my keystone 5th wheel. The guy I talked to said they don't do work on RV they didn't sell. But I could get a work order done but I have to pay for the service. I said it's warranty evaluation. I should not have to pay for it. I'm from Oregon. I had called earlier and left a message on someone's voicemail. Soon Ashley called me and said she could have Don check the problem. Bring it in 11 - 2 next day. I said I would be there at 11. We packed up drove over. Desk said Ashley and Don we're at lunch. Ok I'll wait. What choice do I have we are full time and have no place to go. After an hour I asked again. They said Ashley was sick and going home. Don was too busy and going out of town later today. Not one of the other people could help. So I wasted 6 hours. Packing up drive over waiting and return home and set up again How ignorant your organization is. It is true your people don't care about anyone who purchased a rig somewhere else. So much for the Keystone support from other dealers. I'll get it fixed someplace else. Thanks for the abuse. I spoke to Keystone support in Indiana and they put me in touch with a service center. I guess it's normal for people to be treated badly in the RV business.
View full review
Cons:
  • Customer service
Reason of review:
Poor customer service
Franklin J Owf

Warranty work

Made appointment for RV repairs, Murphy bed footboard fell off, rear boot for outdoor kitchen pops open while traveling on road, handicap rail bottom screws are loose, clearance light cover came off while traveling (front fiberglass cover flex while traveling).

On the appointment date 06/20/2018, I took the rv to Breztz RV (touring america RV). I talked with a young man, reviewed the repair work that need to be done, and went out to remove my truck from the camper.

While there the young man came out and told me that the repairs were reteen maintenance, and that, I would need to sign a work order.

My instruction to the young man were simple, I told him to contact his boss and tell him I would sue for breach of contract if the camper was not fixed.

Most rv's are made with the cheapest materials available, they are made to look like real wood, but are in fact made out of particle board

With a very thin veneer covering.

About 02:00PM above date, Mr. Brett called via phone, said we needed to talk I hung up the phone

View full review
Reason of review:
Reliable warranty
Anonymous

Used car sales tactics and major broken promises

would not recommend doing business with this company
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Billings, Montana Province

2006 motorhome purchase

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

was miss lead by sales person into believing that a check would be made on all hydraulic components an after unit was taken to shop an checked was told slides were in fact working an that the problem was a low voltage. was told that hydraulic levers would also be checked not so .

This was all agreed on by me an sales person verbally. so i agreed to sit down an work out a sales agreement.

sales person handed us a sold as is agreement for us to sigh an said he would honor our verbal agreement as well.

This unit is a salvage title with hail damage to roof that we were told was fixed by previous owner was told that buy sales person, unable to get this in writing.

View full review
Cons:
  • Service manager was an moron
Reason of review:
Poor customer service
Anonymous

Walk thru service writer

Brice Carey was very kind, patient and knowlegable as he answered our questions and offered great info when we were at Missoula Bretz rv. March 28, 2018. We purchased the rv last fall & it is stored there. Thank you!
View full review
Reason of review:
Good customer service
Anonymous

Stay away from Bretz!

I would like to advise anyone to go to Gull boat and Marine and to not even stop at Bretz. My parents purchased a brand new travel trailer and decided to purchase the additional 10 year warranty on top of the manufactures warranty. Within a few months the top front started to look distorted. We started looking around and noticed other rvs that were the same as theirs, doing the same thing, which to me should be a recall on this rv. They called Bretz and let them know what was happening. They took the rv in to have it looked at and they said it was leaking, along with other issues. Mind you, this is a new rv that was used maybe 4 times! They then said that the warranty will not cover it. Big shocker here after all of the terrible things we had already heard about this company. We should have learned from a friend of ours that had serious issues with them.  Please take our advice and go elsewhere! They are so bad that they turned off commenting on their facebook page!
View full review
Reason of review:
Warranty issue
1 comment
Guest

Gull boats is owned by Bretz

Duane P Jpc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Missoula, Montana Province

Forced to Buy

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bretz Rv And Marine - Forced to Buy

My wife (Cari) and I (Duane) wanted to purchase a boat from Bretz RV in Missoula. After consulting with a salesman (Scotty), I sat down with (Mike) and signed paperwork stating that I wanted to buy this boat (2000 Parti Kraft Pontoon Boat) and we gave them $500 as a down payment.

The credit application was also completed and sent in. I was notified later the following week that the Bank was requiring an additional $600 down payment. My wife and I decided that we were not going to put down the additional $600. I notified Scotty that we no longer wanted to go forward with this.

The following text conversation took place between Duane and Scotty the morning of 7/14/17: Duane: This is Duane. I just wanted to let you know that something came up and we are not able to come up with the extra $600 that the bank wants. So I am cancelling the 2 pm appointment that we had. If things change in the next couple of weeks, we will get back to you.

Thanks for all your efforts; it's much appreciated. Scotty: Do you just not have it? Let me talk to my boss and see if he'll do $600 less. Then we can keep appointment.

We have everything ready. Duane: Thanks but at this time with the family issue that came up we are not able to do it right now.

We were notified later that day by Matt of Bretz RV that we had to buy the boat. When I stated that we no longer wanted to buy the boat, we were threatened with court proceeding.

View full review
Cons:
  • Being pushed and forced into buying
Reason of review:
Strong Arm Tacticks

Preferred solution: Stop Threatening US! !

2 comments
Guest

I guess you shouldn't sign paperwork stating your buying a product and then try to back out after you've completed that paperwork.

Guest
reply icon Replying to comment of Guest-1666308

YOU PEOPLE ARE CROOKS

View more comments (1)
Darlys Nsy
map-marker Billings, Montana Province

Poor Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Bought a Fleetwood Bounder from Bretz. Not to sure where to start about the problems and poor customer service, but here goes: Third time on road, satellite receiver blew off roof and damaged roof so bad it had to be replaced.

Dustin Bretz claimed it was the factories fault and would not help, so my insurance covered the cost. When in the shop, they dropped something from the roof--is my guess--and damaged the paint on the from of the motorhome. Dustin Bretz tried to tell us is didn't happen in their shop and it was caused by a power washer---kind of odd we never used a power washer on the vehicle. Dustin Bretz agree to give us a 500.00 compensation--his words not good---we never received anything.

When I took it in to winterize--got it back and the stairs didn't work. They claimed the motor was out. Replaced the motor. When I told the long haired customer service rep, I was going to talk to a lawyer, he immediately got angry and said he wouldn't talk to me and walked away---finally resolved part of an issue with one of the assistant managers.

Bottom line is Bretz's customer service is atrocious and Dustin Bretz word is no good. Go anywhere in Billings, but not there.

View full review
Loss:
$3500
Cons:
  • Worse customer service ever experience
  • Sloppy workmanship
Reason of review:
Damaged or defective

Preferred solution: Full refund

Anonymous

Sales tactics need to change

We were serious about buying a newer or new RV. We stopped into Billings Brett's RV.

We were asked to sit down and answered several questions for the salesman. After 10 minutes, we were told to wait while he spoke with his sales manager. 15 minutes went by and we were about to get up and leave, he comes back and then takes us out to the lot. When we would ask about a specific rv on the lot, he would ignore and take us to another rv instead.

The sales tactics were unprofessional. We also felt that they were running credit checks on us and that was the reason for the wait. We have very excellent credit. We went to another RV dealer and purchased a brand new RV and we were very pleased.

We were not ignored.

In fact, the salesman where we purchased our new RV listened very closely to what our needs were. Brett's RV needs to place the customer first!

View full review
Reason of review:
Poor customer service
Nilson Uvz

Don't buy from Bretz RV

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We bought our 2010 Allegro Bus by Tiffin in April of 2017, since purchasing our bus we've had nothing but issues. Two check engine notices, our jacks have issues, transmission, door step breaking, dish washer not locking in place, Air Valve broke on our breaks (which could have killed us), bad batteriesand much more. Bretz bought our bus from the original owners 3 months prior to our purchase all the issues we're having all could have been fixed and identified if it had been serviced prior to putting it on the lot for sale. We do not recommend Bretz to follow through or honor what they tell their customer they'll do. Oh and it took over a month for them to set up our warranty on it that we paid $10k extra for. Since we've been on our vacation to the East Coast and down to Florida, we have had to get issues fixed about every place we've stopped, more than any one should have to endues.
View full review
Reason of review:
Bad quality
1 comment
Guest

I don't think you should blame Tiffin for problems in a 7 year old RV. Did you have it checked out by anybody?

Did it have any maintenance history? Can you do minor repairs yourselves. Was it high milage? We bought a 2018 Tiffin Wayfarer.

We could have bought a larger, older Tiffin for less but we wanted something that wasn't neglected or worn out by previous owners. So far it has been completely trouble free.

Anonymous

Not honoring a replacement of the couch in our NEW RV

Purchased an Avalanche by Keystone from Bretz in Billings, Montana on May 25, 2017. While looking at the RV we saw two cuts on the couch.

So before we signed the papers, we made sure that it was noted on the purchase agreement. Stated "Replace ripped cushion on sofa w/warranty". It is now August 31st. Dropped the Avalanche off at Bretz for them to do some other of the warranty work.

(Decal on the outside of the RV messed up) They said they could "FIX" the cushion. When I showed them the Agreement with the statement, they said they didn't know that was on there. And they hadn't been able to get a replacement for the "cushion". The cushion is attached to the sofa, as it makes into a three section sleeper.

Thus they would have to replace two of the sections, as they are hooked together. Couldn't do that. So still want to "FIX" the sofa. Said that since it was a 2017 they couldn't get a match for the sofa.

Checked the 2018 models and the seem to be the same size. Why not replace the whole sofa? So now they are going to fix the sofa and if we don't like it---they will decide what they can do then. Who believes that?

Not me! So we now own a NEW AVALANCHE/2017 with two cuts on the sofa which we had nothing to do with. Oh yes, I have written letters to both sales managers. Got no answer from them.

Service department called DAYS later to say the new decal was in. Paid for many extras, one of which was a exterior paint sealant, and another for the interior sealant for the vinyl/leather and the carpet in the bedroom. Buyer beware!

We aren't happy with the whole Bretz team. Once they sold it (cash), they don't seem to care to keep up their end of the agreement.

View full review
Reason of review:
Warranty issue

Preferred solution: Replace the sofa.

2 comments
Guest

I ordered 2017 Algegro bus.....half a million dollars later....hidden phrase in contract states your trade in will be "confiscated" from the moment you sign contract, regardless of reason for cancelation...health, death,anything......had meeting with Bretz (the owner)…….he stated, ( he would let "legal" handle it) their service department is atrocious ….make an appointment weeks in advance....rig then gets stored in back for 4-5 days..five people are ahead of you.......they are busy......I have never got it back in less than 10 days you are under their control... does not matter how much money you spend...they now "have your money"..... you are under their control...RV dealers are all bad, but go "ANY WHERE" else...…..Bretz RV is the worst....

Guest

Problems have been resolved. Thank you Dustin Bretz.

View more comments (1)
Anonymous

Resolved

The complaint I filled on Bretz RV, Billings Montana has been resolved. Thanks to Dustin Bretz.

We should get the one tire replaced shortly. Thanks, again. The sofa was repaired to our satisfaction. Four months later we are ready to head south for the winter.

Sure glad we bought the Avalanche in April. I'm sure if we had waited, we would still be here in December, waiting on parts and repairs. Our last new RV didn't have any problems after we bought it. Had it two years.

We hope to have this one for many years. Bretz is a high volume dealer. And they have so many people working there, I think the communication isn't what it should be.

Still should of at least gotten a call from one of the sales managers after I wrote both of them a letter. No excuse for no followup there.

View full review
Reason of review:
Problems being resolved!
Anonymous

Bretz Rv And Marine - Rv Repair Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bretz Rv And Marine - Rv Repair Review
Bretz Rv And Marine - Rv Repair Review - Image 2
Bretz Rv And Marine - Rv Repair Review - Image 3
Had seven things to fix on my 2017 springdale. Told me they woul call in 4 days. No call . I called 7th day. They said come pick up your camper its complete. I waited 1.5 hr for m6 camper after scheduled. They dixed 1 thing out of 7. The worst service ever.
View full review
Reason of review:
Poor customer service