I bought a brand new RV from Bretz this summer.I could not have been more specific about being new to owning a camper and needing the biggest camper that my vehicle could pull properly but NOT wanting issues pulling something to large.
They never had me pull before it was "signed for", upsold me the best hitch/sway bar set up and assured me it would be perfectly fine. After pulling it once and discovering that for whatever reason it does not pull correctly, them working on it several times, and the issue still existing they have been zero help to swapping it out. I have also had it in their shop multiple times to repair things and most of the time being told things were fixed that were not.
I was also told by Justin Bretz himself when winterizing that I should have some repair work done to the roof for $75 when I just paid them to fix hail repair work on the roof two months prior.Worst customer service experience I have ever had!
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